Mar32010

CVS Pharmacy- you and I are in a fight.

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Dear CVS,

I am writing to let you know, that we are in a fight.

Why?

Because your pharmacy LOST my insurance cards.

Uh huh. Yeah, I know. I can’t believe it either.

What’s “funny” (and I say that with dripping sarcasm) is that I transferred all of my prescriptions there because I was happy with the customer service I received last week regarding an over-the-counter question.

Talk about bait-and-switch!

And then, when I call this afternoon to check on the status of my lost cards, you tell me to call my insurance company to get new cards.

UM NO.

It’s not my fault you lost my insurance cards.

You should be tearing that place apart looking for them.

It’s my personal information.

It’s not okay. Mmmmkay?

GAH.

Can you tell I’m frustrated?

Well, I am. Because my kid is sick.

And her doctor requires that we show our insurance cards every time we come in.

See where I’m going with this?

Yeah. I’m mad.

So, CVS pharmacy- I suggest you put a little more effort into finding my insurance cards.

Because losing my insurance cards- is not okay.

Thanks,

DD

PS: Find my cards. Like yesterday.

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5 Responses

  1. (1.) KandiMarch 3rd, 2010

    I worked 5 years as a Pharmacy manager (not at CVS) and NEVER lost a single card….ever. I mean, it’s pretty easy to keep track of them. I bet they threw it away and didn’t want to dig in their HIPPA stuff. Because yeah, they shouldn’t be throwing Rx paperwork or anything in a normal trash can. Anyway, I can totally understand your upset! and why!!!

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  2. (2.) DeniseMarch 3rd, 2010

    I had that same issue with them one time. Their response was the same to me – call your insurance company to get new ones & that is what I had to do! Also, when my dad was terminally ill & on MASSIVE doses of narcotic pain medications when Hospice would call them in to CVS they would interrogate me as if I were selling them illegally EVERY time I went in to get them & I was the one & only person who EVER picked them up. I DO NOT LIKE CVS PHARMACY!!!!

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    Domestic Debacle Reply:
    March 3rd, 2010 at 3:24 pm

    I am so sorry you went through that, Denise! I understand the need for security, but harrassing a customer is NOT the way to do it! Shame on CVS!

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  3. (3.) Matt ThomasMarch 5th, 2010

    I have got away from CVS a long time for things like this. The staff was always rude and did not care about the customer. I have been going to Walgreens now for sometime and I have been very happy.

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  4. (4.) MrsScotsmanMarch 6th, 2010

    If there wasn’t so much else going on in your life right now I would suggest a ‘sit-in’ until they found it.

    [Reply]

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