I am writing to let you know, that we are in a fight.
Because your pharmacy LOST my insurance cards.
Uh huh. Yeah, I know. I can’t believe it either.
What’s “funny” (and I say that with dripping sarcasm) is that I transferred all of my prescriptions there because I was happy with the customer service I received last week regarding an over-the-counter question.
Talk about bait-and-switch!
And then, when I call this afternoon to check on the status of my lost cards, you tell me to call my insurance company to get new cards.
It’s not my fault you lost my insurance cards.
You should be tearing that place apart looking for them.
It’s my personal information.
It’s not okay. Mmmmkay?
Can you tell I’m frustrated?
Well, I am. Because my kid is sick.
And her doctor requires that we show our insurance cards every time we come in.
See where I’m going with this?
Yeah. I’m mad.
So, CVS pharmacy- I suggest you put a little more effort into finding my insurance cards.
Because losing my insurance cards- is not okay.
PS: Find my cards. Like yesterday.